PRIVACY POLICY
TL&L has a Privacy Policy and is subject to the national Privacy Principals contained in the Privacy Act 1988.
Your contact details will help us keep you advised of developments and promotions that may be of interest to you.
If you do not wish to receive further information or to change your contact details, please Contact Us TL&L.
1. YOUR PRIVACY IS IMPORTANT TO US
1.1 TL&L is committed to handling all personal information it collects in accordance with the Privacy Act 1988
1.2. In this policy, a reference to personal information includes sensitive information about an individual that is reasonably identifiable. Details such name, age, gender and contact details.
1.3. We respect your privacy and will take reasonable steps to ensure that your personal information is kept safe. We are committed to making sure that information TL&L hold is managed in a responsible manner and that privacy is protected.
1.4. If we change this policy we will post it either on our website, or to each member, so they are always aware of the type of information collected, how the information may be used, and under what circumstances it may be disclosed by us. This policy is effective from 30 June 2018.
2.0 WHAT TYPE OF INFORMATION DO WE COLLECT?
2.1 We only collect personal information about you which is reasonably necessary for managing business operations.
2.2 Personal information collected include:
Name, age, residential address, home telephone number, mobile phone number, email address, work contact details;
We do not retain financial information, such as your bank account and credit card details.
2.3 We collect this information from you or from a person authorised to provide us this information on your behalf.
2.4 We may also collect statistical information when you visit our website or approved 3rd parties website you access via our website. That information includes your computer's Internet Protocol address, the date and time of your visit, the pages viewed, the previous site visited, the browser type, and the webpages viewed on our website. That information is usually collected by using cookies. If you do not want us to collect that statistical information then you may disable cookies in your internet browser; however, some parts of our website might not work.
3.0 WHAT HAPPENS IF YOU DO NOT PROVIDE US WITH ANY INFORMATION?
3.1 We will not be able to provide you with membership, website access to member benefits and services, or to process booking requests and other information.
4.0 WHY DO WE COLLECT YOUR PERSONAL INFORMATION AND HOW IS IT USED BY US?
4.1 We collect and use your personal information for the following purposes:
To manage our relationship with you by contacting you about benefits and services, news, reservations, payments and other information we think may be of interest to you.
4.2 We may also use your personal information to send you information by email or post, if you do not wish to receive future information, then you may contact us direct to be removed from any or listing types.
4.3 From time to time we may send you marketing information about the different types of benefits and services we offer and any special member deals or promotions we are conducting.
4.4 Being a member we may also use your personal information for market research purposes so that we can better understand our members and improve our service offering. You can opt-out of our marketing activities by contacting us and letting us know that you no longer wish to receive any marketing material from us. If you wish to do this, please indicate on your request whether you wish to opt-out of either, or both, postal and electronic marketing communications. Our contact details are set out in section 8 below.
5.0 WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
5.1 We may disclose your personal information to third parties necessary to business activities such as:
Your employer, by your authority to allow payroll deductions
To the provider of our nation card program to establish your membership currency
To parks / interstate institutes in the case of a reservation.
5.2 We will not disclose your personal information to anyone other than those persons described above, unless:
You authorise us to do so or we are required to by law.
6.0 HOW WILL WE KEEP PERSONAL INFORMATION SECURE?
6.1 We have security measures designed to protect against the loss, misuse and/or alteration of the information under our control. We will take reasonable steps to ensure that your personal information which we collect, disclose, store and use is up to date, complete and accurate.
6.2 We will take reasonable steps to protect your personal information from the above in accordance with the requirements of the Privacy Act, the Australian Privacy Principles, and our Privacy Policy.
7.0 ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
7.1 If you wish to access or correct your personal information held by us, then you may send us a request using the contact details set out below or updating your details on our website by logging in.
8.0 HOW TO CONTACT US
8.1 If you have any questions about this Privacy Policy then you may contact us as follows:
Privacy Policy Officer
PO BOX 159
PETERSHAM NSW 2049
Phone (02) 9752 8220 OR (02) 9752 8221
Fax (02) 9752 8217
8.2 TL&L will strive to respond and resolve any of your questions, concerns or complaints.
However, if you are unhappy with our response, you can complain to the Office of the Australian Information Commissioner www.oaic.gov.au who may investigate the complaint further.
9.0 STAFF OBLIGATIONS
We endeavour to ensure that all staff employed or engaged by TL&L are converse in accordance with the Privacy Act and Australian Privacy Principles.
10.0 LINKS TO OTHER WEBSITES
From time to time our website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites.
11.0 SPAM POLICY
11.1 We are also committed to complying with The Spam Act 2003.
11.2 Spam is unwanted commercial electronic messages such as emails, SMS messages, and instant messaging. The Spam Act prohibits the sending of unsolicited commercial electronic messages and sets out the requirements for sending legitimate commercial electronic messages.
11.3 We only send electronic messages with your consent, including consent inferred from our existing relationship. For example, we might send you an email in relation to your membership, reservations or other information requests made by you.
11.4 If you wish to unsubscribe from TL&L’s mailing list. Please email info@tll.org.au
Phone (02) 9752 8220 – (02) 9752 8221
10. WEBSITE
When you come to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website svisitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.